Delivery to Romania
We ship in Romania with our partner, FAN COURIER.
Contact info for FAN COURIER: www.fan-courier.ro.
We reserve the right to not ship Malvensky products via the Romanian Postal Service.
International Delivery
We ship Malvensky products with our DHL partner in EU and non EU states, with the following exceptions: Russia, Belarus, Ukraine, etc. We kindly inform you that custom taxes will be applied according to the corresponding state legislation and fiscal policy.
We ask that you make sure your delivery address is correct and complete as we cannot redirect the order once it has been picked up from the Malvensky office.
Before we ship your products we may have to reconfirm your card data. We do everything we can on our side to minimize delays and support order processing.
International shipping is between 2 and 7 business days.
All Malvensky products that are shipped internationally are 100% insured.
RETURN AND EXCHANGE POLICY
In the case of returns, transportation costs fall under the client’s purview.
If the customer requests a return, the product can be returned:
*Online - via courier service
*In-store - at the physical location in Bucharest, Blv. Lascar Catargiu no. 46, Sector 1.
Engraved products cannot be returned, modified, or exchanged and must be paid for in advance.
The customer can cancel an order only before it enters production, within a maximum of 24 hours from placing the order on the website or in-store/by phone.
We accept all product exchanges within 30 calendar days following delivery of the package or acquisition.
For orders placed online or in store, we accept the following options:
1. product exchange of equal or larger value
2. product exchange for a voucher for the equivalent sum
3. money back
Products can be exchanged for another product or returned, exclusively under the following conditions:
They are presented by the customer for exchange or return within a maximum of 30 calendar days from the purchase date, and are accompanied by the receipt or warranty certificate with the corresponding purchase date;
Only jewelry that is free of defects, in its original condition, has not been worn, damaged, and has all original packaging and accessories attached, and shows no signs of use, will be accepted for exchange or return.
Money is returned within 5 business days for online orders and on the spot for orders placed in the store.
Personalized pieces cannot be returned.
We can exchange a piece with any other product of equal or larger value. For more information, please contact our Customer Care team at +4 0372 534 967 or by email at [email protected].
Redelivery time depends on the selected piece, if it is available in stock or we have to manufacture it made to order. If you wish to exchange a piece for one from a future collection, the paid sum goes into your personal account until the product becomes available. If the product is more expensive then the one you have returned, you will have to pay the difference.
In the case of gifted pieces that the client does not wish to keep we can offer you products with a similar value. The returned product must be accompanied by its warrantee within 30 calendar days of acquisition.
We do not offer money-back for gift cards/vouchers.
We reserve the right to not accept multiple returns from the same client.
We wish to inform you that Malvensky only refunds money for product purchase, not third-party commissions (wire transfer, MobilPay, exchange rates, etc.).
Please contact the Customer Care department at the phone number +4 0372 534 967 or by email at [email protected] for more information. The delivery time depends on the selected product, whether it is in stock or requires a special order.