The story of Malvensky is founded on passion for Jewelries, being one of a kind universe of emotions, traditions and cultures translated into pieces with significance. Since 2010, the brand embraced a palette of values, enhancing the heritage of the House and contouring a strong culture:
Empathy - establishing customer relationships
Image - proper attire, verbal and non-verbal communication, attitude
Collaboration - working with and through others
The role revolves around people, supporting and finding the most suitable solutions for them. At Malvensky, customer experience is kept front and center in all engagements. From first discovery to post-purchase follow-up, customer experience consolidates the client’s entire journey with our brand. Therefore, the Client Advisor is a brand ambassador and a long-term loyalty builder. It is an ideal role for someone who is full of enthusiasm, adaptable and well organized, willing to be part of a proactive team.
Requirements:
• Bachelor’s degree
• Excellent communications skills in English and Romanian
• Great conflict and time managements
• Previous experience with a focus on customer-centricity can be considered an advantage
Key responsibilities:
• Interacting with online customers through phone, mail and social media platforms - before, during and after purchase
• Finding proper solutions to customers’ problems
• Registering, processing requests and orders in the internal system
Malvensky team:
Less an employee, more a team member and a brand ambassador. People make the difference and at Malvensky, they are valued and trained in a constant manner. Excellence in services, growth and development, leadership are key values which we share and we are driven by.
